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FAQs

Requests for Additional Information or more pictures of an item
We are constantly trying to get as much information about each of our products to put on our site, however, we deal in a very large volume of items so much of our product listing process needs to be automated and sometimes the information we are able to gather quickly is all we can obtain. Requests for more information or additional pictures may not be able to be honored.

Best Offer or Discounted Pricing
Our prices are firm, we are unable to negotiate individual items prices. Our staff constantly checks our prices against our competition to ensure we are offering our items at the lowest prices.

Stock or Backorder requests
The stock we list on our website is all the stock we currently have available. We update our inventory every day, however, so please subscribe to our newsletter and check back often.

Windows COA Labels/Cover Doors
We do not sell Windows COA Labels. In images of our cover doors we make every effort to ensure the Windows COA is unreadable/unusable. Please do not purchase cover doors in an attempt to purchase the Windows COA label, it will not be included with the cover.

Item Compatability Requests
The parts listed on our website are listed with the Make/Model/Brand of the laptop we pulled it from and that is typically all. We are unable to determine the compatability of parts on an individual basis, however, we have built a guide on how to check laptop parts compatability that we hope helps in your search.

Shipping FAQs

Answers to Frequently Asked Shipping Questions
1. We only offer Signature Confirmation on Express Mail packages.

2. If you purchase more than one item in the same day, we will ship the items together. We do not offer combined shipping discounts.

3. We offer FREE SHIPPING on all Domestic Items. However, we do offer expedited services at a low price. International shipping prices are based on weight and destination.

4. We only ship via USPS at this time. We cannot honor requests for FedEx, UPS or any other carrier at this time.

5. We do not guarantee the ability to honor address change requests. Please ensure the address you choose to ship to at checkout is correct prior to submitting your order.

6. We do not allow local pickups at this time.

7. Because we deal in such bulk quantities. We are unable to affix special notes to the reference fields of order. As such, requests to do so will not be fulfilled. This also goes for writing special notes on the outside of box.

8. Please do not ask us to declare false information on Customs forms. This includes stating the item sold at a lower value, that the item is not usable, or is a gift. This is Customs fraud and we will not be able to honor these requests.

Where do you ship from?
Our warehouse is located at
225 Live Oaks Blvd.
Casselberry, FL 32707
Please note, we do not offer local pick up at this time and any returns must be accompanied by an RMA number in order to be processed.

International Buyers

International Buyers – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to making a purchase through our website.

We are not held responsible for delays in shipping due to customs.

If you select USPS First Class International Shipping it can take a long time to receive your item and it is not a track-able service, we are unable to provide status on First Class International Mail requests accept the date we shipped it on.

Because we deal in such bulk quantities. We are unable to affix special notes to the reference fields of order. As such, requests to do so will not be fulfilled. This also goes for writing special notes on the outside of box.

Please do not ask us to declare false information on Customs forms. This includes stating the item sold at a lower value, that the item is not usable, or is a gift. This is Customs fraud and we will not be able to honor these requests.

Payment FAQs

Payments Accepted
We accept Paypal, Google Checkout and various types of credit cards through our secure website.

PayPal eChecks
We do accept eChecks through PayPal, but we will not ship your product until the eCheck clears. If you need to know when eCheck will clear, please login to your Paypal account and view the transaction in your transaction history. Our staff is unable to check on the status of eChecks until the eCheck has cleared.

Refunded Payments
Any refund will be refunded using the same payment service you used to pay for the order, in the case of Google Checkout, Credit Cards and PayPal without account purchases, the refund will be sent back to the credit card that you used to pay with.

Returns/Warranty FAQs

All of our items are thoroughly tested and are guaranteed to be 100% functional and covered by a DOA warranty. If for any reason you receive an item in a nonworking condition or your item is "Not as Described" please contact us and we will work with you resolve all issues.

All items are covered by a 14 day warranty. If your item should fail within 14 days of receiving it please contact us and we will work with you to resolve the issue.

All items must receive a Return Merchandise Authorization (RMA) by us before being returned. If you would like to request an RMA please contact us.

Our return policy covers DOA items and items "Not as Described" only. You are responsible for ensuring all items purchased are compatible. A return will not be authorized for any item purchased that is not compatible or is no longer needed. 

If an item is received DOA or "Not as Described" you must notify us within 7 days of receiving the item to be authorized an RMA. All returned items must be received within 15 business days of receiving RMA instructions or a refund or replacement will not be authorized. Buyer is responsible to pay return shipping costs unless otherwise stated. 

All returned items must be unaltered and in the same exact condition as received by the purchaser. All returned items will undergo an inspection to ensure the item is the same item sold and in the same condition sold. Items received in any other condition will not be refunded or replaced. Please package your return well as if it is received damaged we cannot refund your purchase.

All returns will be processed within 5 business days. All refunds will be issued to your payment account used to place the order.